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Property Management System

The PMS, rebuilt around the calendar.

HotelRunner PMS puts the front desk, housekeeping, folios and payments in one hub that feels like a desktop app. Drag a stay, press a key to check in, and let Runner write the summary.

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  • Unlimited users and rooms
  • Native channel manager
  • Keyboard-first

One hub

Four views of the same building. All of them live.

The calendar, the front desk board, the room rack and the reservation are one dataset. Change it in any view and the other three already know.

Keyboard-first

A check-in is two keystrokes.

Front desks are busy places. Everything in the PMS has a shortcut and a command, so the queue moves while the mouse stays where it is.

  • Search anything⌘K
  • New reservationN
  • Check inCI
  • Check outCO
  • Move roomM
  • Take paymentP
  • Jump to todayT
  • All shortcuts?

Front desk terminal

The whole front desk, one line at a time.

Press the backtick key in the room calendar and a terminal opens under it. Find a guest by part of a name, see what can be done for them, and do it. Every list and every action is the calendar’s own, so the terminal can do nothing the screens would refuse.

Nothing to memorize. Nothing by accident.

  • It finishes the line for you

    Ghost text shows the best continuation and Tab accepts it. A candidate list tells look-alikes apart, and “amelie” finds Amélie.

  • A wrong word gets an answer

    An unknown command names its closest matches and Tab takes the suggestion. “help pay” explains any command with an example.

  • A blocked action says why

    A check-out with a balance due stays on the list, with its reason and both ways out: take the payment first, or check out anyway.

  • Several guests or rooms at once

    “checkin all”, “checkout 2-6” or “clean” open a multi-select. Whoever needs no question goes after one confirm; the rest are named.

  • Docked, or in a window of its own

    It lives in the calendar’s dock, or pops out into a window you can drag, resize, minimize and maximize. It reopens where you left it.

  • Fast, never careless

    Tab never runs anything. Anything that cannot be undone asks first. Card numbers are never typed here: adding a card opens the secure form.

  • Keys
  • `open or close
  • Tabaccept the suggestion
  • ↑↓history
  • CtrlRsearch history
  • Escback to the calendar

A day at the front desk

Morning to night audit. Nothing re-typed.

  • 07:00 · Housekeeping

    The room list writes itself

    Departures, stay-overs and arrivals become today’s cleaning plan. Statuses change from a phone and show up on the rack at once.

  • 14:00 · Front desk

    Arrivals without the queue

    Auto-assign has the rooms ready, the guest card has the documents, and the folio has the balance. Check-in is a confirmation, not a form.

  • 23:59 · Night audit

    The day closes itself

    Room charges post, no-shows are handled by your rules, invoices are issued and the reports are waiting in the morning.

All-inclusive

The back office is already in the box.

No add-on marketplace to assemble. The pieces a property needs on day one are part of the PMS.

Cashier and folios

Split folios, multiple currencies, deposits, refunds and e-invoices, with every line traceable to who posted it.

POS on the room bill

Restaurant, bar and spa charges post from HotelRunner POS straight to the guest’s folio.

Compliance built in

Guest registration and police reporting integrations where they are required, with GDPR and PCI DSS compliance on every plan.

Hotspot

Guest Wi-Fi access tied to the stay: it starts at check-in and ends at check-out.

Tasks and notes

Hand-overs, maintenance and guest requests assigned to people and rooms, visible on the reservation.

Runner

The built-in assistant summarises stays, flags what needs attention and answers questions about the day.

FAQ

PMS questions, answered.

What is a property management system?

A property management system (PMS) is the software a property runs its daily operations on: front desk, cashier, housekeeping and guest relations. It is sometimes called a hotel operating system.

How does the HotelRunner PMS work?

The PMS organises day-to-day operations around one room calendar. You check guests in and out, assign and move rooms, post extras and payments to folios, manage housekeeping and tasks, and close the day, while rates and availability stay in sync with every sales channel.

Is the PMS connected to the channel manager and booking engine?

Yes, natively. The PMS shares one inventory with the HotelRunner Channel Manager and Booking Engine, so a reservation from any channel lands on the calendar already matched to a room type, and a room you block is closed everywhere.

How does a PMS benefit my business?

It removes double entry and the errors that come with it, shortens check-in and check-out, gives housekeeping and the front desk the same live picture, and gives you real-time data on occupancy, revenue and payments.

See the PMS run your property.

A 30-minute walkthrough with your own rooms, rates and channels. No setup fee, no fee per channel, cancel any time.

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