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AI Access Program · Beta

Ask Runner. Your property answers back.

Runner is the AI assistant inside HotelRunner. Ask about today’s arrivals, raise a rate or find out how something works, in plain language, without leaving the screen you are on.

Request early accessSee what it can do
  • Inside your HotelRunner admin
  • Asks before it acts
  • Knows the screen you are on

Things hoteliers ask Runner

  • “How do I add an extra?”
  • “Increase the standard room rate by 10%”
  • “Check tomorrow’s availability”
  • “Show rooms that will stay empty next week”
  • “List active tasks”
  • “Show reservations that were no-show”
  • “How can channel room mapping be configured?”
  • “Get today’s cancelled reservations”

Every morning

The day, before you ask.

Runner opens with a brief of the day: new bookings, check-ins and check-outs so far, and who is in house. The most common questions are one tap away.

  • Today’s briefA one-line summary of the day from your live reservation data, updated as guests arrive and leave.
  • One-tap questionsArrivals, departures, cancellations, unassigned rooms, incomplete payments and tasks, without typing.
  • A library of promptsReady-made questions grouped by topic, for when you are not sure how to phrase it.

What it does

Answers from your own data, actions with your approval.

Runner reads the same reservations, rates and inventory you do. It replies with the table or chart the question deserves, and it never changes anything without asking.

Ask it like a colleague

“Who is arriving today?” gets a list, not a report to configure. Follow up in the same thread.

Charts when a number is not enough

Ask about availability or occupancy for any range and Runner draws it, day by day.

It asks before it acts

Every change is spelled out first. You approve it, or you cancel it.

It knows the screen behind it

Open a reservation and say “cancel this one”. Runner already has the number, guest and dates.

It asks instead of guessing

When a request could mean several room types or rate plans, Runner lets you pick.

Built for a working front desk

Helpful, and honest about its limits.

  • Control

    You decide how far it goes

    Keep “Ask before running actions” on and nothing changes without a click from you. Rename the assistant, mute its sound, clear its history.

  • Memory

    Conversations you can find again

    Search past conversations by day, pick one up where you left it, or delete it. Each one closes on its own after four hours of inactivity.

  • People

    A human when you need one

    Rate any answer and tell us what went wrong. When a question needs a person, Runner hands the conversation and its transcript to HotelRunner support.

FAQ

Ask Runner, answered.

What is Ask Runner?

Ask Runner is an AI assistant built into the HotelRunner admin. It opens as a panel beside the screen you are working on, answers questions about your own property in plain language, explains how to do things, and can carry out changes for you once you approve them.

What can I ask it?

Operational questions such as today’s arrivals, departures, cancellations, in-house guests, unassigned rooms, unpaid reservations and open tasks; availability and occupancy for a date range; and how-to questions such as mapping channel room types or adding an extra to a reservation.

Can it change rates or reservations on its own?

It asks first. When a request would change something, such as raising a rate or cancelling a reservation, Runner shows exactly what will happen and waits for you to approve or cancel.

Does it know which screen I am on?

Yes. Runner can see the reservation, room type, channel or dates on the screen behind it, so you can say “cancel this reservation” without typing the number.

What if the answer is wrong, or I need a person?

Runner can make mistakes, so its replies are there to be checked. You can rate any answer and send feedback, and when a question needs a human it can hand the conversation, with its transcript, to HotelRunner support.

How do I get access?

Ask Runner is in beta. The AI Access Program opens it to HotelRunner properties in stages. Apply and our team will tell you when it is available on your account.

Meet the colleague who never clocks out.

Ask Runner is in beta. Apply to the AI Access Program and we will tell you when it is available on your account.

Request early access