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Autopilot

Draw the rule once. Autopilot runs it every minute.

Autopilot watches occupancy, demand, competitor rates, payments and reviews around the clock, and acts the moment something changes: prices, availability, alerts and replies, inside the limits you set.

Get a demoSee how it works
  • Schedule, event and signal triggers
  • Approval steps
  • Full execution history

Results across properties running Autopilot

average daily rate
+7.5%
actions a day
700+
of price actions are increases
96%

How it works

A signal, a rule, an action.

Every automation is the same three ideas. Autopilot supplies the signals from your own data and carries out the actions through the products you already use.

  • 01 · Trigger

    Something happens

    On a schedule, on an event such as a booking, cancellation or failed payment, or on a signal Autopilot detects itself, like a price or inventory anomaly.

  • 02 · Condition

    Your rule decides

    Filter by dates, room types, channels, lead time or occupancy. Branch the flow, or stop it and ask a person when the stakes are high.

  • 03 · Action

    Autopilot acts

    Update a price, change availability, send an email or a WhatsApp message, draft a review reply. Each step is confirmed and logged.

The canvas

From idea to live automation before the next check-in.

No scripts and no support ticket. Pick the blocks, connect them, test the run and switch it on.

Where to start

The automations hoteliers switch on first.

Each one replaces a task someone used to do by hand, usually late and usually on a Sunday night.

Price on occupancy

Set the steps once. As rooms fill, rates climb with them, per room type and per date.

Follow the market, not the clock

Benchmark against your competitor set and move with it, within a floor and a ceiling you choose.

Protect the dates that sell themselves

Add a minimum stay or close low-margin channels when demand is already there.

Chase the payment, not the guest

A declined card sends a payment link on its own, and tells your team only if it stays unpaid.

Every review answered

New reviews get a reply drafted in the guest’s language and your tone, ready to send or edit.

In control

Automatic does not mean unattended.

You decide how far Autopilot may go, and you can read back everything it did.

  • Limits and approvalsFloors, ceilings and a maximum change per run. Anything beyond them waits for a person.
  • A record of every runTrigger, steps, result and duration for each execution, filterable by automation, mode and status.
  • Insights on what it earnedA dashboard of actions by room type and pricing strategy, and their effect on revenue.
  • One switch per automationDraft, test, go live, pause. Nothing runs until you turn it on.

FAQ

Autopilot questions, answered.

What is HotelRunner Autopilot?

Autopilot is the automation layer of HotelRunner. It watches your occupancy, demand, competitor rates, reservations, payments and reviews, and acts on them with rules you define: adjusting prices and availability, sending alerts and drafting replies.

Which tasks can Autopilot automate?

Pricing by occupancy or competitor rates, availability and restriction changes on high-demand dates, email alerts for cancellations and reservation changes, follow-ups on failed payments, calendar updates and AI-drafted replies to guest reviews. You can start from templates or build your own logic.

How do I build an automation?

On a canvas. You pick a trigger, add conditions and actions, and connect them. Triggers can run on a schedule, on an event such as a new reservation, or on a signal such as a price anomaly. You can run an automation manually to test it before switching it live.

How does Autopilot optimize my pricing?

It combines your own occupancy and pickup with live market data from HotelRunner Competition Analysis. When a rule matches, it raises or lowers the rate by the amount you set and pushes the change to every connected channel.

Do I stay in control of what it changes?

Yes. Every automation runs inside the limits you set, larger changes can be routed to a person for approval first, and the execution history records every run with its trigger, result and duration.

Does it work with the rest of HotelRunner?

Autopilot uses signals from the Channel Manager, PMS, Booking Engine, Competition Analysis and Review Center, and acts through them. There is nothing to integrate.

Put the routine on Autopilot.

A 30-minute walkthrough with your own rooms, rates and channels. No setup fee, no fee per channel, cancel any time.

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